All deliveries of orders will be organised between the distributors of safewaterproducts.com and their customers. The distributors will endeavour to dispatched within 48 hours. There is no shipping on Saturday or Sundays so orders placed on a Friday will be shipped the following Monday. The distributors of safewaterproducts.com ships all products by courier with a delivery time of 2 – 3 working days. safewaterproducts.com takes no responsibility for items which are shipped successfully but fail to arrive due to the failings of the shipping company. Once an item has been successfully dispatched from a distributor of safewaterproducts.com it is the responsibility of the respective shipping company. Couriers do not allow any claims procedure to begin before 28 days have passed since the date of shipping. The distributors of safewaterproducts.com will however, at our discretion, agree to take this problem away from our customers after 14 business days. Please be aware that our distributors are acting in good faith and are providing this service to save the customer the trouble of making a claim against the shipping company. This is a safewaterproducts.com policy to offer our valued customers the very highest level of service. If you should have any shipping problems please be aware that these stipulations are strictly adhered to and our distributors do not have the authority to change safewaterproducts.com policy. We appreciate your continued custom and sincerely hope that you never experience any shipping problems. In the many years that we have been in business we have never had any delays or problems with shipments. Please consider when discussing shipping matters and understand that we as a company uphold the highest standards of service but can on occasion be let down by third party handling companies.